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FAQ

How do you pronounce YOCISCO?

YO – SIS – CO

Process for requesting donations?

All donation requests can be submitted via our contact us page. Be sure to include your contact information. Please note that a representative will contact you if you meet our donation criteria.

What’s unique about YOCISCO?

  • Benefits to your body:
    • We use bamboo fabric in all our undergarments. Like cotton, bamboo fiber is naturally breathable and wicks moisture away from your skin. Unlike cotton, bamboo fabric allows moisture to evaporate into the air quickly. That means no your sweat won’t keep you wet. Also the fabric is light weight and silky soft.
      • Other benefits of bamboo fabric
        • Anti-bacterial
        • Anti-fungal
        • Hypoallergenic
        • Thermo-regulating (keeps you cooler in the summer and warmer in the winter)
        • Wrinkle-free
        • Static-free
        • Odorless
        • Durable
      • Benefits for the planet:
        • Bamboo is sustainable, unlike cotton, bamboo requires very little water to grow and it yields up to 30 times more per acre than cotton, making it a much less resource-hungry crop.
          • Other benefits of bamboo
            • No fertilizers or pesticides required
            • Extremely fast growing plant
            • Can be continually re-harvested without harming the environment
            • Bamboo fabric is biodegradable at the end of its useful life

Do you offer satisfaction guarantee?

At YOCISCO, we promise to stand behind our products and offer a 100% money back guarantee. We want to gain your trust and our goal is to become your favorite brand of undergarments. If you are not satisfied with your YOCISCO underwear within 30 days, we will refund your money with no questions asked. Now is the time to experience the World’s Best Underwear.

Conditions:

What are the shipping methods?

YOCISCO primarily ship via USPS.

What are the payment methods?

We process major international debt and credit cards including Visa, MasterCard, American Express, Discover,  JCB,  Diners Club, Google pay and Apple pay

How long is the processing time?

All orders placed Monday – Friday are processed the following day. Please note that orders placed on Friday will be processed on Monday of the following week.  Shipping times are not guaranteed as we ship using third party carriers. Delivery time do not include Saturday, Sunday or Holidays.

What is the return and exchange policy?

  • All return for refund and exchange must be received no later than 30 days from the original purchase date. The items you are returning must also be in like new condition (unwashed and original hang tags).
  • All sale items are final sale.
  • Gift cards are not eligible for return.

How should I care for my items?

Bamboo underwear will maintain their special qualities when washed in cold to warm water (up to 140 degrees Fahrenheit / 60 degrees Celsius) with a gentle detergent, free of bleach. You may want to use a gentle cycle for all YOCISCO Underwear. If necessary, bamboo underwear can be dried in a clothes dryer on the cool setting.

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What stores carry your products?

What is the YOCISCO Promise?

At YOCISCO, we promise to stand behind our products and offer a 100% money back guarantee. We want to gain your trust and our goal is to become your favorite brand of undergarments. If you are not satisfied with your YOCISCO underwear within 30 days, we will refund your money with no questions asked. Now is the time to experience the World’s best Underwear.

Conditions:

What is the meaning of YOCISCO?

Confidence 

How can I get promo codes and discounts from YOCISCO?

You can sign up to become a YOCISCO insider. This will keep you updated on promo codes, discounts, latest release and any other great offers. You can also sign up to take part in our rewards program.

What’s the difference between trunks and boxer briefs?

Boxer briefs have longer legs which extend farther down your thighs, while the legs on trunks are shorter and squared off.

What are the shipping rates?

Shipping is calculated based on the weight and location.

  • First Class Ship: $6.00
  • Priority shipping: $8.00
  • Free shipping is only available by using reward points

Do you ship internationally?

We do offer international shipping. Fees varies

My order never arrived, what do I do?

YOCISCO is not liable for any lost or damages that incur during transit. Liability is the responsibility of the carrier. All purchases are made at the buyers’ own risk. YOCISCO does not assume any responsibility for lost or damaged packages. Please contact customer service via our contact us page and we will attempt to help you as best we can.

When will sold out items be restocked?

We restock our essentials typically in the fall. All other items will likely not be restocked.

Can I wear YOCISCO when playing sports?

Absolutely! All of our undergarments are made from bamboo which means they are moisture wicking and quick drying. The fabric is skin safe so no need to be concerned with chafing. Our high density waistband lay comfortably against your skin, which allows the underwear to move with your full range of motion. All these aspects working together makes for the world’s best underwear

Free shipping Policy

Our “Free shipping” covers all standard shipping and handling charges for members of our YOCISCO Insider program using their reward points. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than YOCISCO.